Reference

Legal Rules For Your adaqq Account

adaqq Legal sets out how account access, DANA, OVO, GoPay, QRIS and bank transfer activity are handled, so you can understand the rules before opening an account.

Account termsWallet conditionsData choicesLocal-law access
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adaqq Legal Rules For Your adaqq Account
REQUEST HELP DIRECTLY

Get Help With Legal Requests

A clear support route matters when a Legal question affects your account or wallet record.

Account access Use the account support path when you need a Legal explanation for phone verification, a paused login or an eligibility check. Include the account detail connected to you, and we will keep the request focused on the relevant policy condition.
Wallet record For a DANA, OVO, GoPay or QRIS question, attach the receipt or reference shown by your wallet. Our support route can compare that record with the account status without treating an unrelated payment as proof of identity.
Policy change If you want to request a correction to your personal data or ask about a Legal term, state the change clearly through the account contact route. We may ask for an account step that confirms the request belongs to you.
DATA AND ACCOUNT CARE

How adaqq Handles Your Legal Rights

Our Legal process is designed around records we actually need to operate an account: identity details, phone verification, wallet references and support correspondence.

Data handling

We use account and verification details to manage access, match payment records and answer support requests. When you contact us about Legal, provide only the details needed to identify the account and resolve the stated question.

Cookie choices

Cookies can help keep your account path consistent between login and the lobby. Your browser controls whether cookies are stored, while some account functions may need an active session to recognise your selected settings.

Account security

Phone verification helps connect an account request to the person controlling the registered contact detail. Never share a verification code. If access looks unfamiliar, use the account support path before changing wallet or profile details.

Record retention

We retain account, payment and support records for the period needed to operate the service, resolve disputes and meet applicable legal duties. A retention question should identify the record type, such as a QRIS receipt or login request.

Request a correction

You can ask us to correct an account detail by sending the requested change through the contact route connected with your profile. We may verify the request first, then explain whether the change affects access or payment matching.

Policy contact

Legal questions belong with our account support route, where the request can be linked to the correct profile and policy version. Include the term or account step you are asking about so we can give a specific response.

Legal Answers Before You Open Account

These Legal answers cover the questions we expect before an adaqq account is opened or changed. We keep the wording tied to account access, Indonesian payment records, data requests and policy contact so you can decide what to do next. If your case involves eligibility, access depends on local law.

Legal covers account eligibility, phone verification, payment-record handling, data choices, cookies, account security and support requests. It also explains how our terms apply to DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity where local law permits.

Access depends on local law. Before opening an account, check whether the service is permitted for your location and circumstances. Our Legal terms do not replace local requirements, and we may request phone verification before account access is completed.

When you use DANA or QRIS, we may receive a payment reference and status needed to match the transaction to your account. Keep the receipt if a status stalls. Our support route can use that reference to check the related Legal or account issue.

You can request a correction to personal or account details through the contact route connected with your profile. We may verify ownership first, then explain whether the requested change affects phone verification, wallet matching, account access or a retained record.

Cookies may keep your selected settings and signed-in account path available between pages. Your browser controls cookie storage, but turning cookies off can affect parts of the account journey. Our Legal policy explains the purpose and handling of these browser records.

Start with the account support path and name the specific Legal term, account step or payment reference involved. Use the profile contact detail connected to you where possible. This helps us confirm the request and avoid exposing account records to the wrong person.

Payment matching may require the wallet or bank record to align with the account details submitted during verification. If another person made a DANA, OVO, GoPay, QRIS or bank transfer payment, contact support before relying on it and ask which Legal condition applies.

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